Last updated: November 6, 2025
Hey there! Look, we get it - privacy policies can be a real snooze-fest. But here at Nexurion Verse Auto Repair, we actually care about your info and wanna be straight with you about what we do with it.
We're not some faceless corporation trying to sell your data to the highest bidder. We're a local shop in Vancouver that's been working on cars and building relationships with folks since day one. Your trust means everything to us, and that includes how we handle your personal information.
This policy explains what info we collect when you come to our shop, book appointments, or browse our website. We've tried to keep it simple and honest - no legal mumbo-jumbo that takes a law degree to understand.
When you book a service or reach out to us, we'll need the basics: your name, phone number, email address, and sometimes your home or work address. Pretty standard stuff - we can't exactly call you about your car if we don't have your number, right?
We also keep records of your vehicle info like make, model, year, VIN number, and license plate. This helps us track your service history and makes sure we're ordering the right parts for YOUR specific ride.
Here's where it gets a bit technical. When we hook up our diagnostic equipment to your vehicle, we're pulling data from your car's computer systems. This includes error codes, sensor readings, performance metrics, and sometimes driving patterns that help us figure out what's going on under the hood.
All this diagnostic info stays with your service records. It's super helpful for tracking issues over time and making better recommendations. Plus, if you come back with a similar problem, we've got the history right there.
Gotta get paid somehow, right? We collect payment details when you settle up for services. If you're paying by card, we use secure payment processors - we don't actually store your full credit card numbers on our systems.
We keep records of invoices, payments, and any warranty info. This protects both of us if there's ever a question about what work was done or what was paid.
When you visit our website, we collect some technical stuff automatically - your IP address, browser type, what pages you looked at, how long you stayed. Nothing creepy, just the standard web analytics that help us make the site better.
We use cookies too (more on that below). They help remember your preferences and make the site work smoother for return visits.
Alright, so what do we actually DO with all this stuff? Let's break it down:
First and foremost, we use your info to actually work on your car. Scheduling appointments, ordering parts, performing diagnostics, keeping service records - y'know, the actual job we're here to do. Can't really tune your engine without knowing what you're driving.
We'll use your contact info to reach out about appointments, let you know when your car's ready, send invoices, and follow up on services. Sometimes we'll call or text with updates while we're working on your vehicle - nobody likes being left in the dark.
If you're cool with it, we'll send friendly reminders when it's time for oil changes, inspections, or other scheduled maintenance. Think of it like your car's personal assistant - we're tracking the mileage and dates so you don't have to.
We look at service patterns and feedback to figure out what we're doing right and where we can do better. This helps us stock the right parts, schedule staff efficiently, and generally run a tighter ship.
Sometimes we gotta keep records for legal or regulatory reasons - warranties, insurance claims, tax purposes, that sort of thing. It's not the fun part of the business, but it's necessary.
We take protecting your info seriously. Our systems use industry-standard security measures - encrypted connections, secure servers, access controls, the whole nine yards.
Only our staff who actually NEED access to your information get it. We're not passing around customer files at the lunch table or anything. Everyone on our team's trained on privacy practices and knows that your data isn't something to mess around with.
That said, let's be real - no system is 100% hack-proof. We do everything we reasonably can to keep your info safe, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know ASAP and tell you what steps to take.
On your end, keep your passwords secure if you've got an online account with us. Don't share login info, and let us know right away if you think someone's accessed your account without permission.
We're not in the business of selling your info. Period. But there ARE a few situations where we might share your data:
Parts suppliers, diagnostic software companies, payment processors - basically the folks who help us do our job. They only get what they need to provide their specific service, and they're bound by their own privacy commitments.
If you're filing an insurance claim for repairs, we'll share relevant service records and documentation with your insurance provider. Can't process a claim without the paperwork.
If the law says we gotta hand over information - court orders, regulatory compliance, that kind of thing - we will. We're not about to get in legal trouble over it.
If we ever sell the business or merge with another shop (not planning on it, but you never know), your information would be part of that transfer. Any new owner would still be bound by this privacy policy.
Not the chocolate chip kind, unfortunately. Web cookies are little files that get stored on your device when you visit our site. They help us remember your preferences and understand how people use our website.
We use a few different types:
Most browsers let you control cookies through their settings. You can block them if you want, but it might make some parts of the site not work as smoothly. Your call.
Under Canadian privacy laws (specifically PIPEDA and BC's privacy legislation), you've got rights when it comes to your personal info. Here's what you can do:
Ask us what information we have about you. We'll give you a copy of your personal data we're holding.
If something's wrong or outdated, let us know and we'll fix it. Happens all the time - people move, change numbers, whatever.
Want us to remove your info? We can do that, unless we need it for legal reasons or active service records.
Don't want marketing emails or maintenance reminders? Just say the word. We'll only contact you about active services.
Need your service records for another shop or insurance? We'll give you your data in a usable format.
Confused about what we're doing with your info? Just ask. We're happy to explain.
To exercise any of these rights, just shoot us an email at service@nexurionverse.info or give us a call at (604) 555-7892. We'll get back to you within 30 days.
We don't keep your information forever - that'd be kinda weird and honestly unnecessary. Here's our general approach:
| Type of Data | Retention Period |
|---|---|
| Service Records | 7 years (tax and warranty requirements) |
| Contact Information | As long as you're an active customer, plus 3 years |
| Payment Records | 7 years (financial record-keeping laws) |
| Diagnostic Data | Kept with service records (7 years) |
| Marketing Preferences | Until you opt out or become inactive |
| Website Analytics | 26 months maximum |
After these periods, we securely delete or anonymize your information. If you haven't been in for service in a while and we haven't heard from you, we might reach out to see if you want us to keep your info on file or delete it.
Our website might have links to other sites - parts manufacturers, diagnostic tool companies, maybe some resources we think are helpful. Just so you know, we're not responsible for their privacy practices.
When you click away from our site, you're on your own. Read their privacy policies and decide if you're comfortable with how they handle data. We try to only link to reputable sources, but we can't control what they do.
Same goes for any social media platforms where we have a presence. Facebook, Instagram, whatever - they've got their own data collection practices that are separate from ours.
Our services aren't really aimed at kids - most of our customers are adults who own vehicles. We don't knowingly collect personal information from anyone under 13.
If you're a parent and you think your kid's given us their information somehow, let us know and we'll delete it right away. Kids shouldn't be booking auto repairs anyway - that's what parents are for!
We might update this privacy policy from time to time - laws change, our services evolve, y'know how it goes. When we make significant changes, we'll post the updated version here and change the "Last Updated" date at the top.
If the changes are major, we'll try to give you a heads up - maybe an email notification or a notice on our website. We won't reduce your rights under this policy without your explicit consent.
It's worth checking back here occasionally to see if anything's changed. Not the most exciting reading material, but it's good to stay informed about how your data's being handled.
Got questions about this privacy policy? Want to exercise your privacy rights? Just confused about something? We're here to help. Seriously - privacy stuff can be complicated, and we'd rather you ask than wonder.